Shipping & Delivery

At VIVIDSTORM Australia, we are committed to delivering premium home theater systems, including projectors, motorized screens, and laser TV cabinets, safely and efficiently across Australia, New Zealand & the rest of the world.

Projectors & Motorized Screens (Up to 120″) – Australia

• For major cities and metropolitan areas, delivery typically takes 2–7 business days from the date of dispatch.

• For remote or rural areas, delivery times may vary. Please contact our sales team or live support for a more accurate estimate based on your location.

Motorized Screens Larger Than 120″ – Australia

Larger screens (above 120″ or packing size over 3 meter long) are not stocked locally and are shipped via sea freight from our international distribution facilities.

Estimated delivery time: approximately 6–8 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

Motorized Laser TV Cabinets – Australia

All laser TV cabinets and related furniture items are custom-built to order and shipped via sea freight.

Estimated delivery time: approximately 8-10 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

Shipping to New Zealand

• Delivery of projectors and motorized screens (up to 120″) to New Zealand generally takes 4–11 business days, depending on the destination and customs clearance.

• For motorized screens over 120″ and laser TV cabinets, shipping is handled via sea freight, with an estimated delivery time of 6–10 weeks.

• Please contact our sales team for international shipping details, costs, and product availability.

Global Distribution Network

7 fully managed distribution facilities around the world including the United States, Canada, UK,  United Arab Emirates, Japan, Australia and Russia.

We ship to worldwide countries via DHL, UPS, FedEx or other freight services according to the order and destination. For more information, please contact our sales team.

*Note: Shipping and delivery services do not include the removal of packaging materials such as crates, pallets, or cardboard boxes, etc. For large items, including projector screens and cabinets, delivery is limited to kerbside, driveway, or ground-level entrance only.