Price Match Policy

At VIVIDSTORM AUSTRALIA, we want you to shop with confidence knowing you’re getting the best value. That’s why we offer a 30-day price match policy on all in-stock items purchased from us.

Eligibility

To qualify for a price match:

• The item must be identical (same brand, model, and specifications).

• The competitor’s item must be in stock and available for immediate purchase in Australia.

• The competitor must be an authorised Australian retailer (online or in-store).

• The price must be in Australian dollars (AUD), inclusive of GST.

How It Works

• If you find a lower advertised price within 30 days of your purchase, simply contact our customer service team with proof of the lower price (such as a website link or advertisement).

• Once verified, we will refund the difference to your original payment method.

Exclusions

Our 30-day price match policy does not apply to:

• Clearance, liquidation, refurbished, open-box, or second-hand items.

• Items sold through auction sites, marketplaces (e.g. eBay, Amazon Marketplace, Gumtree, Facebook Marketplace), or non-authorised resellers.

• Limited-time promotions, special bundles, coupon codes, or membership/loyalty pricing.

• Errors or misprints by competitors.

• Items that are out of stock, pre-order, or backorder.

How to Request a Price Match

Please email us at [support email] or call [phone number] within 30 days of your purchase with:

• Your order number

• Proof of the competitor’s lower advertised price

• A link or screenshot showing the item is in stock and available

Once confirmed, we’ll process your refund of the difference promptly.